today announced the launch of Inferred CSAT (iCSAT), a new platform feature that automates customer satisfaction (CSAT) scoring for 100% of customer interactions. Leveraging cutting-edge Generative AI ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

iCSAT sets a new benchmark in customer satisfaction measurement by: Analyzing 100% of Customer Interactions: Delivers unbiased CSAT scores based on real conversations, not limited survey samples ...