In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

When your customers feel valued and heard, they’re not just likely to return — they’ll spend more, forgive mistakes, and ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

DENVER--(BUSINESS WIRE)--CSG ® (NASDAQ: CSGS) today released its 2025 State of the Customer Experience Report, which identifies four winning strategies for brands to begin tangibly improving their ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Sprinklr has cut 15% of its workforce — around 500 employees — due to business performance not meeting expectations.

Nottingham-based marketing agency collective, The Boda Group, has taken a “significant” stake in customer experience ...

Vertical Growth, Geographic Expansion, Industry Recognition and Transformative Technologies Drive Unprecedented Success ...