Marketers today live in a world changing at a head-spinning pace, forced to balance a multitude of priorities in an 'Agentic ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

Backbase, the global enabler of Engagement Banking, announces a partnership with Feedzai, the provider of financial ...

ITWebAI2025: Leveraging AI for operational and customer journey transformationBy Christopher Tredger for Absa Regional OperationsJohannesburg, 11 Feb 2025Muhammad Ali Bhikhan, managing executive and ...

“In this highly competitive landscape, we believe that a high-quality digital customer experience provides a ... the cloud has become an essential enabler of that process. Grobler explained ...

More than 75 strategic partnerships between stc Group and tech industry giants were signed at LEAP, solidifying the Group’s ...

Nigerian service provider to enable its customers to take full control of their journeys through a digital-first approach, elevating its customer ...

(BTS), a leading provider, technology enabler, and trusted partner to ... enabling a better customer experience and more responsive customer support. BTS's extensive global footprint and BBIX's ...