THE world’s biggest call centre operator has been accused of using AI to “whiten” Indian accents for Brit customers.

The AI-driven solution has been developed by Palo Alto-based startup Sanas which also includes background noise cancellation ...

Automated call centre bots are pushing UK customers to the brink, with new research uncovering the most frustrating aspects ...

The world’s biggest call centre company is using artificial intelligence to “neutralise” Indian accents for Western customers ...

Teleperformance's Deputy CEO said that sometimes the accent of an Indian agent is hard to understand and the technology can ...

A 999 emergency call centre run by an ambulance service will remain open following a campaign, a union said. The Bedford ...

A total of 119 Thai nationals have been deported from Cambodia for their involvement in illegal call centre scams.