Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Retailers learn more about call center assistance, personalized messaging, fuel forecasting and demand at Conexxus conference ...

Detailed and comprehensive coverage of this foremost sector The report examines the CCaaS market, competitive landscape, technology ... contending vendors: 88, Call Center Studio, Diabolocom ...