While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

A RingCentral sales advisor will contact you within 24 hours Call center technology has seen huge advancements, particularly in the past few years. But if you want to put excellent customer service at ...

Call center innovation and technology are essential for delivering excellent customer service, improving agent performance, and staying ahead of the competition. However, investing in new tools ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Cloud-based call center technology is a type of software that allows you to run your call center operations over the internet, rather than using physical hardware and servers. This means you can ...

Virtual call center solutions tap into the increasing desire for remote and hybrid working and leverage technology like AI. That means they can help your business keep employees engaged and motivated, ...

Retailers learn more about call center assistance, personalized messaging, fuel forecasting and demand at Conexxus conference ...

While many people still refer to a hospital’s call center as the “switchboard,” technology has brought in a new era of telephone communications, which can significantly increase productivity while ...

The new facility combines Japan's tradition of omotenashi with cutting-edge AI technology to revolutionize customer service ...

AMC Technology has partnered with Carnival Cruise Line to enhance its call center operations by integrating the DaVinci App for NICE CXOne with Carnival's modernized customer service environment. The ...