This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

A key challenge for call centers is balancing high-quality customer service with cost control. Jesse Lee, VP of product management for Alianza, a cloud communications platform for service ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

The emotional labor involved makes call center work one of the most demanding jobs in customer service. According to HubSpot’s 2024 Annual State of Customer Service Report, 82% of customers ...

Struggling to choose the best call center software ... Communications as a Service (UCaaS) provider delivering tools that integrate voice, video, messaging, and contact center capabilities.