As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

The fast pace of contact centers keeps everyone on their toes, but the managers and supervisors ensure daily operations run ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly. By implementing meaningful AI ...

Automatic Call Distribution (ACD) is the backbone of efficient call center operations, ensuring that incoming calls are routed to the most suitable agent or department based on predefined rules ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

A joint operation by military, police, and local authorities in Mae Ramat District led to the seizure of call center ...

Thailand cuts power supply to five locations along the Myanmar border on Wednesday as part of its crackdown on call center ...

including to 500 workers at the Wells Fargo call center in Hillsboro. Oregon Public Broadcasting reported that all of Wells Fargo's global operations business locations in Hillsboro, Portland and ...

Charter Communications, which does business as Spectrum, plans to close an Akron residential inbound sales call center and lay off 259 workers there.