But, it builds trust to be clear about the limits of your expertise. The most lethal know-it-all is the narcissist.

We all know that one person who has an opinion on everything, believes they know it all, and thinks everything happens to them. It's not just annoying; it's a cognitive quirk that makes them this way.

In a WSJ Future of Work panel, Satya Nadella explains to WSJ Editor in Chief Matt Murray how he transformed the work culture at Microsoft. View All ...